Privacy Policy for Pellet LLC
Effective Date: March 25, 2026
Pellet LLC (“Pellet,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, website, or communicate with us.
1. Business Information
Pellet LLC
Email: info@pelletsalt.com
Website: https://www.pelletsalt.com
2. Information We Collect
We may collect the following information:
Name
Phone number
Email address
Service/delivery address
Service history and preferences
Payment information (processed securely through third-party providers)
3. How We Use Your Information
We use your information to:
Schedule and complete service deliveries
Send appointment reminders and updates
Provide invoices and billing notifications
Respond to inquiries and provide customer support
Improve our services
4. Text Messaging (SMS) Communications
By providing your phone number, you consent to receive text messages from Pellet LLC related to our services.
These messages may include:
Appointment reminders
Delivery notifications
Service updates
Billing alerts
Customer support responses
Occasional promotions (if applicable)
Message Frequency: Message frequency may vary.
Message & Data Rates: Message and data rates may apply.
Opt-Out: You can opt out at any time by replying STOP.
Help: For assistance, reply HELP or contact us at info@pelletsalt.com.
5. Information Sharing
We do not sell or rent your personal information.
We may share your information with trusted third parties only as necessary to operate our business, including:
Payment processors
Scheduling and CRM platforms (such as Jobber)
Communication providers (SMS/email services)
6. Data Security
We take reasonable measures to protect your information, including:
Secure systems and platforms
Restricted access to authorized personnel
Industry-standard safeguards
7. Data Retention
We retain your information only as long as necessary to:
Provide services
Meet legal obligations
Resolve disputes
8. Your Rights
You may request to:
Access your information
Update or correct your information
Request deletion of your data
To do so, contact us at info@pelletsalt.com.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
10. Contact Us
If you have questions about this Privacy Policy, contact:
Pellet LLC
Email: info@pelletsalt.com
11. Consent
By using our services or communicating with us, you agree to this Privacy Policy.