Privacy Policy for Pellet LLC


Effective Date: March 25, 2026

Pellet LLC (“Pellet,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, website, or communicate with us.


1. Business Information

Pellet LLC
Email: info@pelletsalt.com
Website: https://www.pelletsalt.com


2. Information We Collect

We may collect the following information:

Name

Phone number

Email address

Service/delivery address

Service history and preferences

Payment information (processed securely through third-party providers)


3. How We Use Your Information

We use your information to:

Schedule and complete service deliveries

Send appointment reminders and updates

Provide invoices and billing notifications

Respond to inquiries and provide customer support

Improve our services


4. Text Messaging (SMS) Communications

By providing your phone number, you consent to receive text messages from Pellet LLC related to our services.

These messages may include:

Appointment reminders

Delivery notifications

Service updates

Billing alerts

Customer support responses

Occasional promotions (if applicable)

Message Frequency: Message frequency may vary.

Message & Data Rates: Message and data rates may apply.

Opt-Out: You can opt out at any time by replying STOP.

Help: For assistance, reply HELP or contact us at info@pelletsalt.com.


5. Information Sharing

We do not sell or rent your personal information.

We may share your information with trusted third parties only as necessary to operate our business, including:

Payment processors

Scheduling and CRM platforms (such as Jobber)

Communication providers (SMS/email services)


6. Data Security

We take reasonable measures to protect your information, including:

Secure systems and platforms

Restricted access to authorized personnel

Industry-standard safeguards


7. Data Retention

We retain your information only as long as necessary to:

Provide services

Meet legal obligations

Resolve disputes



8. Your Rights

You may request to:

Access your information

Update or correct your information

Request deletion of your data

To do so, contact us at info@pelletsalt.com.


9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.


10. Contact Us

If you have questions about this Privacy Policy, contact:

Pellet LLC
Email: info@pelletsalt.com


11. Consent

By using our services or communicating with us, you agree to this Privacy Policy.